Project Manager

Help to create beautiful, accessible websites for leading arts and cultural organisations

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Role: Project Manager
Salary: £30-40k – depending on experience
Location: Fully-remote team (UK-based)
Type: Permanent, full-time – with the option to work flexible hours
Applications close on: Wednesday 3 November 2021

👉 How to apply

We're keen to hear from people who're currently under-represented in the tech industry.

Here's what to expect from the application process: Want to join the team?


Is this you?

You’re a tech-savvy arts and culture fan who enjoys solving problems and working with people. You have experience of managing large digital/tech projects – carefully balancing small issues with the bigger picture, making smart decisions, and keeping people in-the-loop.

You enjoy working with a variety of people from different backgrounds and levels of seniority – from web developers to venue chief execs, designers to marketing assistants. You have strong communication skills, with the ability to listen and negotiate.

You're able to adapt quickly to new situations, and you love the challenge of finding smart solutions to problems. You're comfortable and confident keeping projects moving, whilst making sure everyone involved feels heard and understood, and is on-board with decisions.

Job description – Project Manager

At Supercool we build and manage websites for arts and cultural organisations including theatres, touring companies, concert halls, galleries, museums, and arts centres.

Sometimes called a Digital Project Manager, Digital Producer, Product Manager or Account Manager, at Supercool the Project Manager is the main point of contact for a project.

A 'project' is the process of building a new website from scratch – through the various stages of Discovery, Design, Development, and Delivery. As the liaison between clients, other stakeholders, and the Supercool team, you'll make sure projects run smoothly; launching on time and on budget.

As a Project Manager you will:
  • Take the lead on projects – which will be a combination of brand new websites and projects for existing clients.
  • Be the main point of contact for clients, keeping them up-to-date on progress, and answering questions as they come up.
  • Work closely with James (Managing Director) and Kate (Strategy Director) to schedule project work.
  • Work closely with the Design and Development teams.
  • Work closely with the Client Services team to deliver projects for existing clients.
  • Research new projects by reviewing existing websites and data.
  • Coordinate Discovery meetings, Design reviews, and key milestones.
  • Run and manage Discovery sessions with clients to understand their requirements and business objectives (both in-person and remotely).
  • Make key decisions on what can be delivered within the project timeframe and budget – and what is outside the scope.
  • Write-up specifications / requirements for new features.
  • Provide training and support for new clients.
  • Test websites and features.
  • Keep the wider Supercool team updated on project progress.
  • Have an overview of the project management process, suggesting and implementing new tools and processes as needed.

We are looking for someone experienced in managing large digital or technical projects. But the job description is intended to give you an overview of the role, rather than being a hard-and-fast checklist of everything we need you to be able to do before you start.

So, if the role sounds good and you've previously managed large projects but haven't done everything listed, please do apply.

Skills and experience we’re looking for:
  • Project Management – you've managed large digital or technical projects, either at a digital agency or technology provider, or within a cultural organisation
  • Sector knowledge – you've worked in, or with, cultural organisations such as theatres, concert halls, orchestras, galleries and museums
  • Strong communication skills – both written and verbal
  • Diplomacy – you're a friendly and confident negotiator
  • Planning – you have good attention to detail, and the ability to manage multiple projects at once
  • Time-management – you can manage your own time, and quickly prioritise tasks
  • Digital marketing – you have a good understanding of marketing strategies, especially digital marketing
  • Remote working – you've previously worked remotely, or with remote teams

Working at Supercool

A friendly, knowledgeable team, we're passionate about creating beautiful, accessible websites that make life easier for arts and cultural organisations – and their audiences.

We work alongside some of the UK's leading arts and cultural organisations, including Edinburgh International Festival, Yorkshire Sculpture Park, Welsh National Opera, B:Music, Bristol Old Vic, Matthew Bourne’s New Adventures and more …

People-focused 🤗

A belief that art and culture are for everyone runs through all that we do, so we have a strong focus on accessibility and inclusivity.

A 100% remote team 🏠

We all work from home, so are heavy users of Slack and video chat day-to-day. We can provide financial support to help you set up a home office if you need it, as well as providing a laptop or any other equipment you need. You’ll usually be working remotely with clients and colleagues, but there may be some travel and the occasional overnight stay. And, pandemics permitting, we meet-up as a company 2 or 3 times a year. Travel can be scheduled to fit around you, and expenses will be covered.

We care about your work/life balance 🧡

Standard work days are Mon-Fri, 8am-4pm, but we offer flexible start/finish times outside of core hours (10am-4pm). We try and stick to these hours but sometimes you'll be needed at other times – if you're asked to work outside normal hours, you'll get time off in lieu. (Should be a given, but isn’t always!)

We also care about the planet 🌳

Our website projects are all carbon negative. And we're aiming to be a fully carbon negative company by the end of 2021. Find out more about our commitment to sustainability: supercooldesign.co.uk/green

Learning = good! 🎓

We support and encourage openness to learn, and individuals’ professional development – making sure there’s time for R&D as part of the team, as well as self-directed learning. If you're interested in doing a course or would like to attend a conference; holler! We're excited by new developments in tech, and everyone’s ideas and input help to shape the company and how we work.

Meet the team 👋

Passionate, knowledgeable, and super-friendly, we're a mix of developers, designers, digital strategists, and data geeks. We're dotted all over the place – in England, Scotland, and Wales. Meet the folks you'll be working with over on the About page.


Salary and benefits

• £30-40k – depending on experience

• Fully-remote team – everyone works from home or from shared office space

• Flexible hours

• Min. 31 days holiday – including Bank Holidays and a company-wide 2-week break over Christmas

• Additional leave for long service kicks-in after 2 years

• Professional development opportunities to learn, and attend/speak at conferences

• Work with fantastic clients in the charitable sector

• Wednesday Afternoon Games! We get together (online) once a week to play games, do the occasional quiz, trade gifs, and share some down-time


How to apply

Send us a completed online Application Form by Wed 3 November – including your CV and a Cover Letter.

Your Cover Letter is important – it's your chance to help us get to know you, outside of your CV. Here's what we'd like you to include:

  • Tell us about you and your experience
  • Why would you like to join Supercool, and what strengths will you bring?

We'd also like you to write a short breakdown (up to 300 words), describing a website project process – based on your experience and understanding.

The process

To reduce unconscious bias, certain information – including your name, date of birth, contact details, and educational qualifications – will be hidden from the hiring panel during the initial CV / Cover Letter review. Once we've reviewed your application:

1. Phonecall

If your CV and Cover Letter demonstrate suitability for the role, we’ll arrange a half-hour phonecall, so we can find out more about each other. We'll provide you with a few talking points in advance.

2. Interview

If shortlisted, we'll invite you for a 1-hour interview – via video chat – on either Thursday 11 or Friday 12 November. We’ll talk in more detail about the role, and your experience, skills, and ambitions. Interview questions will be shared with you in advance, so you'll have time to prepare. There may also be follow-up questions after the interview.

3. Written task

If the interview goes well, we'll ask you to complete a short written task.


If you're unable to undertake any of the above or have specific access requirements, please let us know – we're happy to discuss alternatives.

We'll keep you informed of your progress in a timely manner, and are aiming to appoint in mid-to-late November. Here's what to expect from the application process: Want to join the team?

🌳 Supercool is an environmentally responsible employer

🧡 Follow @supercooldesign on Twitter

We want to hear directly from applicants so no thanks, recruitment / outsourcing companies