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Client Services – how are we doing?
Find out how we measure and track our own success – plus our most recent customer service ratings
How to make your TNEW seating plan look like your actual seating plan
A simple fix for smoother online booking in curved venues in your Tessitura booking path
Talking sustainability – with Chichester Festival Theatre
Audience Insight Manager, Caroline Aston, takes us behind-the-scenes of Chichester Festival Theatre's award-winning sustainability work
Deep-dive into measuring website carbon footprints
Guest post from Scott Stonham – CEO of Digital Carbon Online – on their unique approach to measuring the carbon footprint of a website
Saving a 10,000-mile car journey’s worth of energy every festival
How optimising Edinburgh International Festival’s hosting infrastructure has saved energy
Sustainability
More sustainability resources >
Talking sustainability – with Chichester Festival Theatre
Audience Insight Manager, Caroline Aston, takes us behind-the-scenes of Chichester Festival Theatre's award-winning sustainability work
Deep-dive into measuring website carbon footprints
Guest post from Scott Stonham – CEO of Digital Carbon Online – on their unique approach to measuring the carbon footprint of a website
Saving a 10,000-mile car journey’s worth of energy every festival
How optimising Edinburgh International Festival’s hosting infrastructure has saved energy
Supercool's Sustainability Action Plan 2025
Through our ongoing initiative of sustainability-related actions we're learning a lot, and doing what we can to make a positive difference. Here’s what we plan to focus on over the next 12 months …
If AI is burning the planet, should you be using it?
Exploring AI’s benefits and hidden environmental costs and how the cultural sector can use it wisely
Accessibility
More accessibility resources >Why we (and our clients) love Craft
A secure, and intuitive CMS that keeps admins happy, developers productive, and clients in full control.
Supercool Sessions #14 – Ditch the data, listen to your users
Learn how to plan, run and benefit from user testing to improve your website’s journeys, structure and overall experience.
Designing a high-impact, highly accessible website for Paraorchestra
Real user testing and expert audits shaped a vibrant website that stays fully accessible on any screen or device
Getting a new website?
More resources >
How to succeed in Project Management …
Useful advice to help generalists manage projects confidently, from defining goals to communicating updates clearly.
Blog post starter kit from Supercool
A clear, step-by-step guide to help anyone in your organisation research, structure, write and share better blog content.
Words to the wise – having fun with tone of voice
Words to the wise – accessible copy and content structure
Words to the wise – website navigation